Do you offer free shipping?
Yes! We offer free ground shipping on every order over $35. We ship via FedEx Ground Economy and USPS.
Do you offer expedited shipping?
We offer Fedex 2-day shipping for $15.99. Please note: there is a 1-3 business day processing window for all orders, including those with expedited shipping. This option only expedites the time with the shipping carrier.
How long will my order take to ship?
There is a 1-3 business day processing window for all orders. Once processed, your order will ship with standard shipping (5-7 business days) via Fedex Ground or USPS. Due to service delays across shipping carriers please allow extra days for tracking updates and final delivery.
If you have any questions about the status of your order, please reach out to us at firstname.lastname@example.org.
Can I track my order?
There was an issue with my delivery. What should I do?
Reach out to us at email@example.com with the details! Please note, we don’t offer refunds for shipping delays, incorrectly provided addresses, or packages marked delivered but not received.
If your order is marked "delivered" but the package hasn’t arrived yet, we recommend waiting 48 hours as sometimes the tracking is inaccurate and updated in advance. If your package still has not arrived after 48 hours, we recommend checking with your local mail carrier before emailing.
My order was damaged. What should I do?
Oh no! Some factors like shipping and handling are outside of our control and issues like this can happen. Please reach out to firstname.lastname@example.org with a photo of the broken/damaged item and your shipping address and we can process a replacement order for you.
Do you offer international shipping?
At this time, we're only able to ship to customers within the US. However, we hope to offer Golde products internationally in the future and will definitely keep our community updated!